FAQ

No, you can also order as a guest. With an account, you can view your current and previous orders and update your addresses.

No. We offer free shipping within Germany for orders of €39 or more. Shipping costs €3.95 for orders below this amount.

This means that it is currently sold out. Many items are restocked, so it is worth checking again later. If you would like more information, ask us about your preferred size. We will let you know whether and when it will be available again.

Sizes vary depending on the brand. Information about the cut and fit can be found in the product description. If you are unsure, send us a quick message. We know our brands and can tell you whether you should choose a smaller or larger size.

If it still does not fit, you have 100 days to return it free of charge.

Only immediately after placing your order, as our automated packing process is usually very fast. It is best to call us straight away. If the parcel is already on its way, simply place a new order with the desired change and return the first item.

First, check your spam folder. If it is not there, your email address may contain a typing error. Contact us and we will resend the confirmation.

You will find a field for the code in your shopping basket or during the final step of checkout. Unfortunately, a code cannot be applied after an order has been placed. Make sure to enter it before completing your order.

PayPal, Amazon Pay, Shop Pay, Apple Pay, Google Pay, credit card (Visa, Mastercard, American Express), Maestro, Klarna invoice and Klarna instalments. Bancontact, EPS and MobilePay are also available for orders from the relevant countries. The payment methods available to you are shown during checkout.

Yes, through Klarna and only for orders within Germany. Klarna performs a credit check. If this payment method is declined, it is often due to a discrepancy in the information provided. Your name and address must be written exactly as they appear in your bank records.

Immediately after you complete your order. Depending on your bank, the transaction may appear on your statement one or two days later.

First, try a different payment method. The issue is often caused by the bank declining the authorisation rather than by the shop. If it still does not work, contact us. We will check whether your order was received.

You will receive your invoice by email. If it is missing, please check your spam folder first. If any information is incorrect, contact us and we will issue a new invoice.

Your connection to our shop is encrypted throughout. You enter your payment details directly with the relevant payment provider. We do not see or store credit card numbers.

Shipping within Germany is free for orders of €39 or more and costs €3.95 for orders below this amount. Express shipping costs €8.00. All countries and prices are listed in our shipping information.

Within Germany, parcels are delivered by DHL, with DHL Express available on request. Deliveries to Austria are handled by Austrian Post and deliveries to Switzerland by Swiss Post.

Delivery within Germany takes one to three business days or usually one business day with express shipping. Delivery takes three to five business days to Austria, three to seven business days to Switzerland and five to fourteen business days to other countries.

Saturday delivery is not available with express shipping.

If you place and pay for your order by 2:00 p.m. on a business day, your parcel will leave our warehouse that same day.

Yes, both are possible. Simply enter the Packstation and your Postnummer as the delivery address.

As soon as your parcel is on its way, we will send you a shipping confirmation containing the tracking number and a link. The carrier’s tracking status is not updated until the evening of the dispatch date, so do not worry if no information is visible during the day.

Yes, we deliver to Austria, Switzerland and many other countries. You can find the full list of countries and shipping costs in our shipping information.

Import duties are already included for deliveries to Switzerland, so you will not incur any additional costs.

First, check your letterbox for a delivery notification and ask your neighbours. Someone may have accepted the parcel for you. If you still cannot find it, contact us. We will investigate and, if necessary, send your order again.

We aim to ship all items in an order together, but short-term stock shortages may sometimes result in a partial delivery. If this happens, we will inform you by email. If you have not received a message, contact us.

You have 100 days to return your items free of charge. For returns from Germany and Austria, register your return through the returns portal to receive a DHL return label immediately.

Register a return

You can find all the details under Returns and exchanges.

You also have 100 days to return items from abroad free of charge. The returns portal is not yet available there. Contact us and we will send you a free return label.

Once we have received and inspected your return, we will issue the refund to the payment method you used for your order. For credit card and bank transfer refunds, it may take a few additional business days for the money to reach you, depending on your bank.

The quickest option is to place a new order for the size or colour you want and return the item that does not fit. This ensures that your preferred item is reserved immediately, without waiting for the original item to pass through our warehouse.

We are just as disappointed as you are when this happens. If you are still within the return period, simply register the item through the returns portal. The return is free of charge. If the return period has expired or you are returning the item from abroad, contact us directly.

Send us an email with a brief description of the fault and, if possible, photos. We will review the issue and discuss the next steps with you. Your statutory rights apply independently of our voluntary returns service.

Please register your return directly through the relevant platform. The cancellation and return terms of that platform will apply.

We recommend using the returns portal, as this makes the return simple and free of charge and allows us to clearly identify your parcel. If you still prefer to arrange shipping yourself:

Please do not send the parcel with postage due. We cannot accept parcels sent with unpaid postage.

Yes. We only sell authentic products from the respective brands and source them through official channels.

You can find this information beneath the description of each product. It includes the material composition, washing temperature and whether the item is suitable for tumble drying.

Contact us with the product name or include the link. We will look into it and send you a personal reply rather than a standard response.

You can find everything in the footer under “Legal information”: Withdrawal policy, Terms and conditions, Privacy policy and Legal notice.

You can also exercise your right of withdrawal online: Withdraw from the contract.

You will find an unsubscribe link at the bottom of every newsletter email. One click is all it takes; you do not need to log in anywhere.

It protects you if something goes fundamentally wrong—for example, if your goods do not arrive, you do not receive a refund after returning an item or your credit card is misused. You can activate it at the end of the checkout process, and the protection lasts for up to 60 days.

You can view our Trusted Shops certificate at any time.

After placing your order, you will receive an invitation from Trusted Shops by email. We appreciate all honest feedback, including criticism, as it helps us improve.