FAQ

1. General questions

1.1 Questions about a product?
If you have any questions about a product or any other concerns, you can contact us at any time Contact.

1.2 I want to order an item, but not all sizes are displayed?
At the moment, only the sizes displayed here are still available. Unfortunately, other sizes are sold out. Please contact us regarding your desired size or check back at a later date.

1.3 Do I need a customer account?
Creating a customer account is optional. In your customer account, you have the option to view current and past orders and to change your data.

1.4 How can I rate yourfashionplace.de?
To provide feedback about Yourfashionplace, please use the rating option via the Trusted Shops rating system. You will receive a link to this in the order confirmation email.

1.5 How can I redeem discount codes?
Vouchers and discount codes can be redeemed at any time in the shopping cart or in the last step of the ordering process.

1.6 Your concern is not listed?
If you cannot find an answer to your question in the FAQs, please contact us using the contact form. Alternatively, you can call us on 09638-912333 (Mon-Fri 9:00 a.m. - 4:00 p.m.).

2. Payment

2.1 What payment options are available?
With us, you can conveniently choose from the following payment methods: Amazon Pay, PayPal, Apple Pay, credit card, Klarna Pay Later (purchase on account), Klarna Pay Now (immediate transfer), Klarna Slice It (installment purchase).

2.2 What are the bank details?
You will find these in the order confirmation.

2.3 When will my credit card be charged?
If you pay by credit card, the credit card will be charged after the order has been completed. You will then find the charge on your credit card statement.

2.4 Payment error / payment canceled?
If you see errors during the ordering process, please try a different payment method first. If that doesn't work either, please contact us.

2.5 Why has my order not yet been shipped despite payment?
You have already paid for your order, but the goods have not yet arrived? Please contact us immediately. It is possible that your order has been lost along the way. We will then take further steps as quickly as possible and, if necessary, resend the order to you.

2.6 Payment by invoice is not possible.
Please note that payment by invoice is only possible in Germany. If this payment method is rejected, there may be an error in the data.

2.7 The invoice is incorrect.
If you have received an incorrect invoice, please contact us immediately contact. We will then issue you a new invoice. In principle, you will receive the invoice by email and with your order in the package.

2.8 We have not received an invoice by email.
If you have not received an invoice, please check your spam folder. If you cannot find the invoice, we will be happy to resend it to you. Please simply contact us.

3. Shipping

3.1 What shipping options are there?
You can choose between DHL and Hermes for shipping within Germany. Orders to Austria are shipped with Post AT. We ship to Switzerland with the Swiss Post. You can find more information in the shipping information

3.2. How long does shipping usually take?
For deliveries within Germany, the delivery time for DHL and Hermes is approx. 1-3 working days. If you order and pay by 2 p.m., your order will be shipped the same working day. Express delivery is available after just 24 hours. Please note that express delivery is not possible on Saturdays. For international shipments, the delivery time is approx. 5-14 working days.

3.3 How can I track my package?
After shipment, you will receive a separate shipment notification by email. This contains the shipment number and a link to the shipping provider. You can conveniently track your shipment via this link. Please note that the shipment data is only updated from 6:00 p.m. on the day of dispatch.

3.4 Did someone else receive the package?
Please check whether the delivery person left a notification card in your letterbox. A neighbor may have accepted the package for you.

3.5. The order has not arrived
If you have not received the order and no notification card has been left, please contact us. We will check the shipment and, if necessary, resend the order to you.

4. Questions about current orders

4.1 How can I see the status of my order?
You can see the current status of your order in your account at Yourfashionplace.de. You will also receive a separate email each time the status changes. However, if anything is not clear, you can contact us at any time.

4.2 Can an order be changed?
Since we pack the order automatically through our system, changes can only be made immediately after the order has been placed. In this case, please contact us as soon as possible. If the order is already on its way to you, simply place the change request again as an order.

4.3 Order confirmation not received?
If you have not received an order confirmation, please check your spam folder. If you still cannot find the email, please contact us at contact.

4.4 The order is not complete / an item is missing?
If your order is not complete or a particular item is missing, please contact us. We try to deliver orders in one go, but short-term bottlenecks may mean that an item is no longer in stock. In this case, we will contact you by email.

5. Exchange / Return

5.1 How can I return my order from Germany and Austria?
You can return your order free of charge within 100 days. You can register returns from Germany and Austria independently via the returns portal:

5.2 How can I return my order from the EU and other countries?
You can return your order free of charge within 100 days. Please contact us by email (info@yourfashionplace.de), phone (+49(0)9638912333) or contact form. We will then send you a free returns label.

5.3 When will I receive my refund?
Your refund will be issued as soon as possible after we have received and checked the returned items. The refund will be processed via the payment method you used.

5.4 How can I exchange an item?
Please contact us if you wish to exchange an item. This can usually be done quickly and easily by reserving the item you want. You can also place the order again and return the wrong size to us under the right of withdrawal.

5.5 What do I do with an item that was damaged during shipping?
If an item we have delivered is damaged, defective or in any way not in order, you can complain about the item and of course return it to us free of charge using the return slip. Within the return period, you can do this via the returns registration (for returns from Germany). After the deadline has expired or for returns from the EU / other countries, please contact our customer support to clarify the case.

5.6 How do I handle orders that were not placed directly through the online store?
Please register returns for orders placed via shopping portals such as Amazon, Ebay, Zalando etc. directly via the respective portal. You can find the right of withdrawal on the corresponding pages.

5.7 How can I claim the warranty for defective goods?
If you wish to claim the statutory warranty, please contact us by email. Please send us an email in advance with a description of the defect and, if possible, photos of the damage. We will check this immediately and discuss the further procedure with you.

If you return your order independently, please use the following address:

Logentu Logistik GmbH
c/o Retoure Leogra Trading GmbH
Einsteinstr. 10
95643 Tirschenreuth
Germany

6. Security / Terms and conditions

6.1 Where can I find the privacy policy?
We place a high value on the protection of your data. You can find more detailed information about our data protection declaration in the privacy policy.

6.2 Where can I view the right of withdrawal?
You can find the legal right of withdrawal for your purchase at Yourfashionplace.de in the right of withdrawal section.

6.3 Where can I view the general terms and conditions?
Our general terms and conditions for an order at Yourfashionplace.de can be found in the "Legal Information" section.

6.4 What is a Trusted Shops certificate?
Shopping on the Internet is convenient, diverse and not tied to opening hours. However, not all providers and retailers are truly reputable – the Trusted Shops seal of quality ensures safe shopping on the Internet.
The Trusted Shops logo is committed to meeting the highest standards of data and delivery security. An extensive certification process monitors compliance with the criteria recommended by consumer protection organizations. You can sign up for buyer protection with a money-back guarantee at the end of the order process. You can find the Yourfashionplace Trusted Shop certificate here.

6.5 What is Trusted Shops buyer protection?
Trusted Shops gives you a buyer protection guarantee in case something is wrong with the order. This insurance eliminates financial risks for you when shopping. Buyer protection applies to non-delivery, non-refund after return and credit card fraud.

The protection period is up to 60 days. The costs of the buyer protection in connection with the respective protection period will be provided to you upon completion of the Trusted Shops Guarantee. Trusted Shops employees will support you with any problems you may have with your online purchase.