FAQ
2. Payment
3. Shipping
4. Inquiries about current orders
5. Exchange/return
6. Security/general terms and conditions
1. General questions
1.1 How can I order at Yourfashionplace?Once you have found your desired item in our store, place it in the shopping cart by clicking on the button of the same name. You can access your shopping cart at any time by clicking on "Add to cart" in the upper right corner or by adding items. From here you can check your preselected goods at any time and pay and complete your order by clicking on "Proceed to checkout". For a successful order completion, a valid e-mail, billing and shipping address are required. Please enter your data step by step into the form. Select the desired payment and shipping method.
1.2 Question about a product?If you have a question about a product from our range or a size, please contact us via the contact form. We also have a size chart for you, with which you can find the right size.
1.3 I want to order an article, but not all sizes are displayed?At the moment only the sizes shown here are available. Other sizes are sold out. Please contact us regarding your desired size or check back at another time.
1.4 What is a customer account - how do I create one?To open a customer account with us, please click on the button "My account" above. There, after entering your data, you can fill in the form to create an account. With your customer account you have the possibility to view current orders, the status of your order, last orders, etc. and to change your data.
1.5 Feedback, ratingTo give feedback about Yourfashionplace, please use the rating option via the Trusted Shops rating system. You have received a link to this in the order confirmation email.
1.6 Voucher, discount codeIf you have received a voucher or discount code, you can easily redeem it in the shopping cart. Simply enter the code in the field provided and the voucher value will be deducted directly.
1.7 My request is not listed.If your question is not listed in the FAQs, it is best to contact us via the contact form. Alternatively, you can call us at 09638-912333 (Mon. - Fri. 09:00 - 16:00).
2. Payment
2.1 What payment options are available?With us, you can conveniently choose from the following payment methods: Invoice purchase, direct debit, Paypal, credit card, Klarna installment purchase, Apple Pay, Giropay, Sofortüberweisung, Amazon Pay and prepayment/bank transfer.
2.2 What are the bank details?You can see them on the invoice/order confirmation.
2.3 When will my credit card be charged?When paying by credit card, the credit card will be charged after the order is completed. You can then view the charge on your credit card statement.
2.4 Errors during payment / abortion of payment?If an error occurred with a payment system, please try to select another payment system. It may be that the payment providers check your data and find errors there. If you still find errors, please let us know.
2.5 My order was not shipped despite payment?You have already paid for your order, but no goods have arrived yet. Please contact us immediately. It is possible that your order got lost on the way. We will then take further steps as quickly as possible and, if necessary, resend the order to you.
2.6 Payment by invoice purchase is not possible?Please note that an invoice purchase is only possible in Germany. If this payment method is rejected, there may be an error in the data.
2.7 An incorrect invoice was issued.If you have received an incorrect invoice, please contact us immediately. We will then issue you a new invoice. Basically, you will receive the invoice by email and with your order in the package.
2.8 We have not received an invoice by email.If you have not received an invoice, please check your spam folder or the size of your email inbox at the provider. If you cannot find the invoice, we will be happy to send it to you again. Please simply contact us for this purpose.
3. shipping
3.1 What shipping options are available?We ship your package within Germany with DHL, Hermes or DPD optionally with an express shipping method. The parcel delivery takes place from Mon-Sat. With express shipping, parcel delivery is only from Mon-Fri.
3.2 How long does the shipping usually take?For deliveries within Germany, the transit time for DHL, Hermes and DPD is about 1-3 business days. If you order and pay until 14.00 o'clock with us, it will be shipped on the same working day. A delivery with express shipping is already after 24 hours. Please note that Saturday delivery with Express is not possible. For international shipments, the transit time is approximately 5-14 business days.
3.3 How can I track my package?After the shipment you will receive a seperate shipment notification by email. This will contain the shipment number and a link to the shipping service provider. Via this link you can easily track the shipment. Please note that the data for the shipment is updated only from 18:00 on the day of dispatch.
3.4 Someone else has received the parcel?Please check whether the parcel carrier has left a notification card in your mailbox. Possibly a neighbor has received the package for you.
3.5 The order has not arrivedIf you did not receive the order and no notification card was left, please contact us. We will check the shipment and resend the order to you if necessary.
4. Inquiries about current orders
4.1 How can I see the status of my order?You can view the current status of your order in your account at Yourfashionplace.co.uk. Furthermore you will receive a seperate email from our system about every status change. If something is still not clear, please contact us.
4.2 Can an order be changed?Since we pack the order automatically through our system, changes can only be made directly after the order is placed. In this case, please contact us at short notice. If the order is already on its way to you, simply enter the change request again as an order.
4.3 Order confirmation not received?If you have not received an order confirmation, please check your spam folder or the size of your email inbox at the provider. Possibly the email was not delivered, because your mailbox has no more memory. If this is not the case, please contact us.
4.4 The order was delivered but did not arrive?Please check if the parcel carrier left a notification card in your mailbox. Possibly a neighbor took the package for you or the package was left at the nearest post office to be picked up. You can find all the information on the notification card. Our shipping service providers will also keep you informed about the current status by email. There you can see detailed information.
4.5 The order is not complete / an item is missing?If the order is not complete or a certain item is missing, please contact us. We try to deliver orders at once, however, due to short-term bottlenecks an item may no longer be in stock. In this case we would inform you.
5. Exchange/return
5.1 How can I exchange an item?Please contact us if you wish to exchange an item. In most cases, this exchange request can be easily and quickly realized by reserving your desired item. You are also welcome to place the order again and return the wrong size to us under the right of withdrawal.
5.2 How does a return work when ordering in the online store?Should you wish to return an item from your order to us within the framework of the right of withdrawal, please observe the right of withdrawal. As soon as we have received the goods, you will be informed by email. The refund will then be made to the payment system you have chosen. The return shipment is free of charge for you. We will provide you with a return label for this purpose. Please send the goods exclusively to our logistics service provider with the following address: Logentu Logistik GmbH c/o Return Leogra Trading GmbH Einsteinstr. 10 95643 Tirschenreuth Germany
5.3 Who pays the return costs in case of a return?The right of withdrawal also applies here. The return costs are borne by us. A return shipment is therefore free of charge for the customer. However, this only applies to orders placed directly in the online store at www.yourfashionplace.de.
5.4 How and when will the refund be made?The refund will be made back to the payment system you have chosen. As soon as we receive the goods as a return, you will be informed by email. After that, the normal return process begins for us. Usually you will receive the refund within 5 business days.
5.5 An item is defective or damagedIf you have received a defective or damaged item, please contact us directly. We will inform about the further steps immediately. Of course, customer service is our first priority. Nevertheless, please refer to the item descriptions of the respective items to avoid misunderstandings in advance.
5.6 How can I claim warranty on defective goods?If you want to claim the legal warranty, please contact us by email. Please send us in advance already an email with a description of the defect and if possible photos of the damage. We will check this immediately and coordinate with you the further procedure.
6. Security/general terms and conditions
6.1 Where can I find the privacy policy?We attach great importance to the protection of your data. You can find more detailed information about our privacy policy in the privacy policy.
6.2 Where can I see the right of withdrawal?You can find the legal right of withdrawal for your purchase at Yourfashionplace.co.uk in the Right of withdrawal tab.
6.3 Where can I view the General Terms and Conditions?You can find our general terms and conditions for an order on Yourfashionplace.co.uk under the Information tab.
6.4 What is a Trusted Shops certificate?Shopping on the Internet is convenient, diverse and not bound to opening hours. However, not all providers and retailers are really reputable - the Trusted Shops seal of approval ensures safe shopping on the Internet. The Trusted Shops logo obliges to meet the highest requirements in data and delivery security. Extensive certification monitors compliance with the criteria recommended by consumer protection agencies. Registration for buyer protection with money-back guarantee is possible at the end of the order. The Yourfashionplace Trusted Shop certificate can be found here.
6.5 What is Trusted Shops buyer protection?Trusted Shops gives you a buyer protection guarantee in case something is wrong with your order. This insurance excludes financial risks for you when shopping. The buyer protection comes to bear in case of non-delivery, non-refund after return and credit card abuse. The protection period is up to 60 days. The costs of the buyer protection in connection with the respective protection duration are called to you with conclusion of the Trusted Shops warranty. Trusted Shops employees will support you in the event of any problems with your online purchase.